The Invisible Art
Farcroft Restorations Group Website Privacy & Cookie Policy – 1st August 2021
This privacy notice sets out how we, Farcroft Restorations Group, process your personal data. We take the privacy of your personal data very seriously and all data captured is held in accordance with the requirements of recent changes in legislation (General Data Protection Regulation (GDPR) and existing legislation (The Privacy and Electronic Communications Regulations 2003: PECR & The Data Protection Act 2018).
Farcroft Restoration Group, incorporated in England, is the data controller, if you have any requests about your personal data or queries about how we handle it you can contact us by emailing enquiries@farcroftuk.com or by post to Farcroft Restoration Group, Farcroft House, Middlemore Lane West, Aldridge, Walsall, WS9 8BG
We will process your personal data in accordance with the services we provide and the lawful bases identified below
Activity
Why we need to process your personal information
Lawful basis to process personal information
Making an application to join Farcroft Restoration Group
Processing your employment application
Provide you with information relating to employment
Contract
Contract
Purchasing the services offered by Farcroft Restorations Group
Processing your company and contact information
Contract
Email marketing to business contacts
To send information and marketing messages by email
Legitimate interest
Email marketing where consent has been given
To send information and marketing messages by email
Consent
Postal Marketing
To send occasional marketing communications by post
Legitimate interest
Segmentation, analytics, marketing profiling
To provide targeted and appropriate marketing messages
Legitimate interest
Registering for an event
Provide you with information relating to the event
Contract
The legal basis on which we rely are:
Consent
For opt in email marketing and for passing data to third parties we will use consent, this will usually be in the form of an opt-in tick box, or when you submit an email address expressly for the reason of sending marketing. We will always make it clear what your data will be used for and provide a link to our privacy policy. You can change your mind at any time.
Contract
Processing of your personal data is necessary for us to administer the pre-contract and contractual relationship between ourselves and our suppliers/customers in connection with the performance of a contract.
Legitimate interests
We will use legitimate interests to send occasional marketing by post or email and for segmentation and profiling in order to send relevant targeted communications. Our legitimate interests are to communicate with our customers and other businesses to keep them informed, to grow our business and promote best practice in the marketing industry.
Processing your personal data
We conduct basic profiling for our marketing purposes to ensure relevant and targeted communications. This might be in the form of segmentation based on location or stated interests.
We would like to use your personal data to send you details of products or services that we offer that we have identified as likely to be of interest to you. We will only send you information in line with the preferences you indicated when you provided the personal data.
If at any point you would like to opt-out of receiving communications from us or would like to change the channels (such as email or post) that we use to contact you please contact us at enquiries@farcroftuk.com or by post to Farcroft Restoration Group, Farcroft House, Middlemore Lane West, Aldridge, Walsall, WS9 8BG
Recipients/categories of recipients
In carrying out our business including our obligations to you, we may use sub-contractors. These will be businesses such as mailing houses, email broadcasters, marketing agencies and may include compliant organisations based outside the EU such as Google. We will ensure that they respect your privacy and abide by all data protection laws.
Retention periods
We will keep your personal data in connection with the services for which it was collected for an appropriate period of time and in accordance with our data retention policy. A copy of this policy can be obtained by emailing enquiries@farcroftuk.com
In terms of personal data we use for marketing, we will keep this data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Data we receive from third parties
On occasion we acquire information through Market Location, who are a part of the 118 Group.
If you wish to find out more about how your details have been collected, verified and processed please email customer.services@118information.com and someone will get back to you with the information you require.”
Data subject’s rights
You have rights in respect of your personal data. If you wish to exercise any of these rights, we will first need to complete a Subject Access Request, available from enquiries@farcroftuk.com and confirm your identity before we can consider your request. This confirmation will require two forms of ID, one of which should be a passport or birth certificate, the other could be a driving licence or utility bill.
Right to rectification – you have the right to have any incorrect personal data corrected or completed if it is incomplete. You can make this request by email or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact enquiries@farcroftuk.com by email or post to at Farcroft Restoration Group, Farcroft House, Middlemore Lane West, Aldridge, Walsall, WS9 8BG. If you want to know more about this right, the ICO has more guidance on their website, which you can access by clicking here.
If you want to exercise this right, please contact us by emailing enquiries@farcroftuk.com or by post to Farcroft Restoration Group, Farcroft House, Middlemore Lane West, Aldridge, Walsall, WS9 8BG If you want to know more about this right, the ICO has more guidance on their website, which you can access by clicking here.
Processing based on consent
Where we process your personal data based on your consent you have the right to withdraw that consent at any time without reason. You can opt-out by using the unsubscribe/opt-out in any marketing we send you and you can contact us using the contact details above.
The right to lodge a complaint to the supervisory authority
If you are unhappy with any aspect of our handling of your data you can make a complaint to the Information Commissioner’s Office, by clicking here.
Branch Office – 01922 458 555
London Office – 020 7868 2420
Edinburgh Office – 0131 589 2765
Email: enquiries@farcroftuk.com
© 2021 Farcroft Restorations Group
Website by Make it Seen Media