Insurance Sector

Insurance Sector

Farcroft works extensively with the insurance sector, providing a dependable restoration service and maintaining a quality that delivers consistent policyholder satisfaction.

We recognise that alongside quality of craftsmanship, efficient and straightforward processes are required to facilitate smooth fulfilment of claims requirements. The Farcroft service is based on this, and maintains transparency and effective communication at all times.

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Every client’s organisation is unique, so we tailor our service to fit your needs, providing a comprehensive cradle-to-grave solution or selected services to best meet your requirements. A few examples are listed as follows:

Valuation Service

Farcroft provides a range of valuation services to insurers, from desktop assistance to on-site visits.

Damage Evaluation Service

Farcroft has a nationwide team of inspectors who can visit policyholders to inspect and photograph damage to items, and provide a report detailing the value of each item, extent of damage and costs, methods and viability of restoration.

Emergency Removal Service

For fire, flooding, EOW or complex losses, Farcroft can be appointed at FNOL / triage stage for emergency removal of contents.

The Farcroft Logistics team will remove contents out of unstable environments to prevent further deterioration. Inventories are produced, with each item listed and photographed, prior to being professionally packed and uplifted for storage.

Secure Storage

To facilitate drying or building reinstatement works, contents can be removed to the Farcroft storage centre, ensuring the safety and security of valued possessions.

Damage Prevention Service

Farcroft Logistics provides a proactive service for handling, packing, transportation and display of sensitive high value items such as chandelierslongcase clockspianos and fine art pieces.

Customer Service & MI Reporting

To support insurance partners, we would designate an account manager and internal contact to focus on your claims, operating to set SLA’s to ensure we meet your expectations. In addition, we offer a number of training and support initiatives.

12-Month Workmanship Guarantee

Restoration work is covered by Farcroft’s 12-month Workmanship Guarantee providing reassurance to both policyholders and insurers.

Years of expertise have led us to develop specialist techniques, enabling us to undertake many different types of restoration


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